IPhone 6 screen freeze

Question

IPhone 6 screen freeze

I got a refurbished replacement from apple after my original phone died. I've noticed the display will lag or even freeze for a second or stay frozen until I press the off button. ive noticed it mostly happens when my case is on but it's the same case used on my other phone before the replacement. I tried to update the phone to resolve the problem but it did not help. is this happening with anyone else?

iPhone 6, iOS 9.3.5

Posted on Sep 27, 2016 12:11 PM

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Answer 1

chuck_3rd

Community Specialist

Sep 28, 2016 12:54 PM in response to Delaneycosgrove

Hi there, Delaneycosgrove!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with the screen freezing on your iPhone. I know how important it is to be sure the iPhone is always working properly. First, check out this article with steps to Restart your iPhone, iPad, or iPod touch .

If that doesn't work, it would be a good idea to be sure there is not a software issue as the root cause of this for you.

Check out this article for the steps for How to backup your iPhone, iPad, and iPod touch.
Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
Once that is done, set the phone up as new and test the phone to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup

Cheers!

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